Car Help

From Tony Smalls to RAC:

Hello,

My car is broken down at my house and I need somebody to come out and have a look at it. I think ive locked the keys in there.

Regards,
Tony
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From Terry to Tony Smalls:

Hi Tony

To have a patrol call out and unlock your car you will have to be a member of the RAC to arrange a call or join RAC if you are not a member the cost will be Joining fee $36 standard membership fee for 1 year and charge for 1st call $100 total cost to join if you are a no member $219

Regards
Terry *****
RAC Motoring Advice
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From Tony Smalls to Terry:

Terry,

I dont need you to call the police. No need for a patrol car. I just need somebody who works for you to come out and see what they can do. I am an RAC member, but im not too sure of my membership number. Can this be sorted out later?

How do we go about this? I need to have my car up and running again by Thursday for when I leave my house for the only time this month. I unfortunately suffer from Agoraphobia. Do you know what that is?

Regards,
Tony
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Hi Tony as I stated in my email you have to be a paid up member of RAC for us to call out if you call 131111 and supply membership number or vehicle registration No that will bring up your membership no then once confirmed a fully paid up member of RAC the operator can arrange a call out to unlock you car

Regards
Terry *****
RAC Motoring Advice

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From Tony Smalls to Terry:

Terry,

Well as my car is parked outside, I cannot get a licence plate number for you. Its parked behind a tree and cannot see it from the window. Maybe I will just have to pay the fee for a non RAC member. It even looks as though the rear left window could be open, but again, I am not sure.

Regards,
Tony
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From Terry to Tony Smalls:

Hi Tony

We only call out if you are a member if you call 13 1111 the operator could check by your name and address

Regards
Terry *****
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From Tony Smalls to Terry:

Terry,

As I have not been outside in a long while, im not entirely sure what my street number is. Is it possible to get somebody to drive around to my house to see what the number is on my letterbox? I will then have the required info to call your 13 1111 number.

Regards,
Tony
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From Courtney to Tony Smalls:

Hello Mr Smalls,

Thank you for your email, I have noticed you are emailing from UK. You have contacted RAC Western Australia. If you require assistance from RAC UK then they will have a different website and contact details.

If you are requiring assistance from RAC Western Australia, we unfortunately will not be able to check your street number for you as our patrol service will attend to assist with your vehicle but we do require the address we are attending.

Please advise if it is RACWA that you require assistance from.

Regards,
Courtney ****
Customer Relations Specialist
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From Tony Smalls to Courtney:

Courtney,

Where did Terry go? I want terry back!

It is definitely RACWA that I require assistance. I moved from the UK four years ago for reasons I would prefer not to discuss in this email. Something happened, it was a random attack, I had a baby, and well that is why I am now an Agoraphobiac. I assure you that I DO live in Western Australia.

As I have stated, I do not know my street address. Perhaps you could put me onto the phone of one of your RAC cars and I could direct them to my house?

Regards,
Tony
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Hi Tony,

Apologies, Terry is in the technical advice department so I have taken over your query as I am in the membership roadside assistance department and will be better suited to help you. I have looked in our database and am having trouble locating a current or lapsed membership for you. Can you please provide me with what you do know of your street address so I can do another search on this?

As advised by Terry, you do need to be a member of RAC for us to provide you with assistance. We can organise a membership for you of which will need to be paid in full by credit card prior to us arranging for a patrol to assist you.

Is there a telephone number we can contact you on to discuss membership options?

Regards,
Courtney ****
Customer Relations Specialist
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Court,

Am I able to be put back through to Terry? He was helping just fine. If not, then I guess you will do. He just better understands my situation.

I am also struggling to locate a current membership. I think the case may be that I was MEANT to become a member, but didnt. I honestly had every intention to. I am very apologetic about this matter. Please accept my apologies.

Now if you could please just send a vehicle out to help, Ill be sure to sign up after. It looks as though there are now a flock of birds living in my car. Last time I accidentally left an open packet of chips on the back seat, and now they are feeding from them and there is poo everywhere. I am terrified of birds. Do you think you could send somebody out to scare away the birds and clean up the chips, then maybe I will run out there and get my street name and number for you?

Regards,
Tony